Privacy Policy

1. Introduction

Elevate Fitness Australia ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our online services.

We operate in compliance with Australian privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also take into account the General Data Protection Regulation (GDPR) for clients in Europe and relevant state-specific privacy laws for clients in the United States, including the California Consumer Privacy Act (CCPA) for California residents.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect and process personal data to provide fitness coaching services, improve our offerings, and ensure compliance with legal obligations.

Personal Information:

  • Name, email address, contact details, payment information.

  • Health and fitness data relevant to personalised coaching (e.g., fitness goals, injuries, workout preferences).

Usage Data:

  • Information about how you use our platform (e.g., session length, pages visited).

  • IP addresses and device identifiers.

Communication Data:

  • Messages, inquiries, or feedback sent to us via emails, forms, or social media.

Cookies and Tracking Technologies:

  • Data collected through cookies to improve website functionality and user experience (see Section 9 for details).

3. Legal Basis for Data Processing (GDPR Compliance)

For clients in Europe, we process your data under the following legal bases:

  • Contractual Necessity: To provide the services you have purchased or subscribed to.

  • Consent: Where required, such as for marketing communications or health data.

  • Legitimate Interests: For business improvement, fraud prevention, and customer support.

  • Legal Obligations: To comply with applicable laws and regulations.

4. How We Use Your Information

We use your data to:

  • Deliver personalised fitness coaching and related services.

  • Communicate updates, promotional offers, or administrative information.

  • Analyse user behaviour to improve our services and content.

  • Ensure compliance with health and safety regulations.

  • Process payments and manage billing information.

5. Sharing of Information

We only share your data in the following circumstances:

  • Service Providers: Third-party vendors that assist with payments, email communication, website hosting, analytics, and marketing.

  • Legal Compliance: If required by law or to protect rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We will never sell your data to third parties for marketing purposes.

6. International Data Transfers

As our business is based in Australia, your data will be processed and stored primarily within Australia. We do not use servers in the US or Europe. However, certain service providers we work with may have infrastructure in other regions, and your data may be transferred to those locations. We ensure that any transfers comply with relevant laws:

  • GDPR: We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs).

  • Australia & US: We use secure storage and processing systems to protect your data.

7. Your Rights

For Australian Clients:

  • Access and correct personal information we hold about you.

For European Clients (GDPR):

  • Access, correct, or delete your data.

  • Restrict or object to data processing.

  • Data portability (transfer your data to another provider).

  • Withdraw consent at any time where processing is based on consent.

For US Clients (including those in California and other states with specific data protection laws):

  • Right to Access: You can request access to the specific personal data we have collected about you.

  • Right to Deletion: You can request deletion of your personal data, subject to certain legal exceptions.

  • Right to Opt-Out: You can opt-out of the sale or sharing of your personal data (though we do not sell personal data).

  • Right to Correct: You can request that we correct any inaccurate personal data.

  • Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used format.

To exercise your rights, contact us at admin@elevate-fitness.com.au.

8. Data Security

We take reasonable steps to protect your data using encryption, firewalls, and secure access protocols. However, no transmission over the internet is completely secure, and we cannot guarantee absolute data security.

9. Cookies and Tracking Technologies

We use cookies to:

  • Enhance website performance.

  • Analyse user activity for improvements.

  • Deliver targeted ads (where applicable).

You can manage your cookie preferences through your browser settings.

10. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We encourage you to review this page periodically for the latest updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at admin@elevate-fitness.com.au

For GDPR inquiries, you may also contact your local Data Protection Authority.